Refund and Return Policy

If you’re not 100% satisfied with the items you received, please Contact Us or online help within 14 days upon receiving them to initiate the return process. Return label is $9.10 per item which will be deducted from your refund amount once we receive the item back from you. 

INTERNATIONAL Returns (Outside the U.S) are subject to a return label fee of market value for First Class International shipping through USPS. 

We strive to provide a fair and transparent process to accommodate our customers' needs and guarantee their satisfaction.

Orders and Cancellations

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Return Process

1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems. Refunds/replacements are not allowed unless you contact us first.

2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.

5. - Take pictures of the item you received and send them via email to info@nicholecollection.com. We cannot start a refund process without pictures of the item.

6 - We are not responsible for the duration it takes for your method of payment to process your refund. You will receive an email from us showing your refund has been issued. It is up to your original payment processor to process your refund once we submit it to them.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Return Conditions
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery.

2. We do not accept returned items that were sent back by you directly without checking with us first.

3. No returns, exchanges, or store credit available for shapewear items, swimwear or custom-made name jewelry. These items are considered final sales.

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

5. We will arrange an exchange or issue a refund after we have checked your return item with the tracking number or receipt.

Order cancellation:

In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "in transit", we will NOT accept an order cancellation request.

Note: The original shipping fee is non-refundable.

Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us. We will provide you with the nearest return address base on your order details within 24 hours.

NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.