Refund and Return Policy

If you’re not 100% satisfied with the items you received, please Contact Us or online help within 14 days of receiving them to initiate the return process. NO EXCEPTIONS. 

USA Return label is $9.10 per item which will be deducted from your refund amount once we receive the item back from you.

Orders and Cancellations

The placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or canceled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

 

You must contact us first prior to requesting a refund/exchange. Contact us at info@nicholecollection.com

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you choose to return an item, we will provide you with a refund of the original purchased merchandise price (minus any return shipping label fee) in the same currency. 

Please note that you will still be responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered or washed and all original tags must be attached. Merchandise must be returned in original packaging.

Same rules apply to International Return Shipping as US Return Shipping for the exception of cost.

US Return Shipping 

1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems. Refunds/replacements are not allowed unless you contact us first.

2. After receiving the return address and instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, so we can expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email. Multiple returns within the same order will result in store credit only as a refund method.  

5. - Take pictures of the item you received and send them via email to info@nicholecollection.com. We cannot start a refund process without pictures of the item.

6 - We are not responsible for the duration it takes for your method of payment to process your refund. You will receive an email from us showing your refund has been issued. It is up to your original payment processor to process your refund once we submit it to them.

ALL SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

To fortify the integrity of our shopping experience at The Nichole Collection, any customer with two or more returns within a 14-day window will receive a store credit only for those items they are returning and, will be charged the return label fee of $9.10 per item for returning the items

Undeliverable Orders

If a package cannot be delivered due to refusal, lack of retrieval from the post office, or incorrect address information provided during the order process, we cannot be held responsible. Therefore, we kindly ask you to double-check your address details when placing an order to ensure successful delivery.

Return Conditions

1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery. NO EXCEPTIONS.

2. We do not accept returned items that were sent back by you directly without checking with us first. NO EXCEPTIONS.

3. No returns, exchanges, or store credit available for SHAPEWEAR, SWIMWEAR, items marked CLEARANCE, COSMETICS, OR CUSTOM-MADE NAME JEWELRY. These items are considered final sales. NO EXCEPTIONS. 

4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way. 

5. We will arrange an exchange or issue a refund after we have checked your returned item with the tracking number or receipt.

Order cancellation:

In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "in transit", we will NOT accept an order cancellation or refund/return request.

Return Address
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us. We will provide you with the nearest return address base on your order details within 24 hours.

NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

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