Refund and Return Policy

Refunds and Returns

Discount purchases, gift cards,The Nichole Collection Branded merchandise  and discounted or marked down merchandise are considered Final Sale and are not eligible for return.  All other unworn, unused items you would like to return for a full refund must be sent back to The Nichole Collection address below within 30 days of receipt of product in original packaging. Returns must be approved before sending your item back to us. We will not accept returns without prior notification from us. You will receive an email with your return update. 

Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. We accept exchanges equal or lesser value of the sale price. Free gifts issued with purchases must also be returned as well, unless an exchange is made then you can keep the free gift.

To start a return, you can contact us at info@nicholecollection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@nicholecollection.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Our Mailing Address

The Nichole Collection
1860 Sandy Plains Road
Ste 204 PMB 2016
Marietta, Georgia 30066